Shipping & Delivery Policy

Qalam & Craft | Pakistan

At Qalam & Craft, we carefully prepare and pack our products to help ensure they reach customers safely.

1. Delivery Coverage

We arrange deliveries within Pakistan through third-party courier services. Courier selection depends on the delivery destination, parcel requirements, and available service coverage.

Service availability will be confirmed during order processing.

2. Custom Order Processing

Personalized and custom-made products normally require approximately 4–5 days for preparation and dispatch after order confirmation, receipt of the required advance payment, and final design approval where applicable.

Complex designs, large orders, and special requests may require additional preparation time. Any material changes to the estimated schedule will be communicated to the customer.

3. Delivery Time

After dispatch, estimated courier delivery time is approximately 3–4 days, depending on the delivery location and courier service.

These are estimated timelines rather than guaranteed delivery dates. Remote locations, public holidays, weather conditions, operational disruptions, or courier delays may affect delivery.

Processing times for non-customized items will be communicated when the order is confirmed.

4. Shipping Charges

Delivery charges depend on the destination, parcel size, weight, and courier requirements.

Applicable delivery charges will be displayed at checkout or confirmed with the customer before order processing.

5. Cash on Delivery and Advance Payments

Cash on Delivery (COD) is available for eligible orders and supported delivery locations.

Customized orders: A 10% advance payment is required before custom order processing. The remaining eligible balance may be collected through Cash on Delivery.

Non-customized orders: Customers are required to pay the applicable delivery charge in advance. The remaining eligible product amount may be paid through Cash on Delivery.

Our team will provide the relevant payment details during order confirmation.

6. Delivery Inspection

Please check the outer condition of your parcel when it arrives.

If the packaging appears damaged or tampered with, we strongly recommend recording an unboxing video and contacting us immediately if any product damage is discovered.

For damage or incorrect-product claims, please refer to our Return & Refund Policy.

7. Delivery Delays

Although we aim to meet our estimated delivery timelines, courier-related delays can occur.

If your shipment experiences a significant delay, please contact our support team so we can assist with tracking and coordinate with the courier where possible.

8. Contact Information

Email: Qalamandcraft@gmail.com

WhatsApp: +92 303 6366000

Business location: Gujranwala, Punjab, Pakistan